Pre-Order Policy & FAQs
WHEN WILL MY ORDER SHIP?
All orders containing any Pre-Order products will be held until the release/arrival of all items in that order.
CAN YOU SEND SOME OF WHAT I ORDERED EARLY?
Should you wish to split part of an order to be sent ahead of time, it will require the purchase of an additional shipping, we will quote you a price via email or phone.
PRE-ORDER CANCELLATION POLICY
- Cancellation of Pre-Orders for Trading Card Game Sealed Product and Sports Cards Products will incur a %15 Processing Fee for the cancelled items.
- Cancellation of Event Entry will be refunded in store credit and deposited directly into your in store credit account.
- Cancellation of Pre-Orders from all other categories (Supplies etc,.) can be made at any time and are subject to a cancellation/processing fee.
- All Pre-Orders may not be Cancelled 24 Hours Prior to release of the product.
PRE-ORDER PRICE GUARANTEE
If we lower the price of a Pre-Order product before it's release date you will be refunded the difference to your original payment method.
If we raise the price of a Pre-Order product before or after it's release date, the cost to you will not change.
All TCG and Sports Card Single prices are final sale at time of purchase and should the price of the single decrease you will not be refunded the difference.
HAS THIS RELEASED/ARRIVED YET?
An item has been released officially upon the removal of the "Pre-Order" text from it's name. Eg. "Upper Deck 2018-19 Series Two Hockey (Pre-Order)"
Release dates are subject to change due to errors or delays in regards to Publishing, Distribution and/or other unforeseen circumstances.
In Store Deposits
All deposits placed on held items are non-refundable.